Delivery Information

PRE 1PM OVERNIGHT FISH DELIVERY (WEDS TO FRI ONLY)

We are now working with ESO Logistics to provide an overnight fish delivery service utilising the DX network. This is a new service as it offers a much improved and reliable service. As such, the pricing structure for delivery for live fish is below:

1-9 Fish £24.50, 10-99 Fish, £22.50, 100+ Fish are Free delivery.

Discounts are displayed on the product page based on quantities.

*Some larger fish species have a reduced rate of shipping for single quantities. Shipping will be shown before checkout if you are unsure.

When you are happy with your order and move to the payment page, you will need to select your delivery day. All live fish orders are sent to arrive before 1pm on the selected day. We cannot specify time slots for delivery.We cannot provide specific delivery instructions eg. ‘Please call 30 minutes ahead’ or ‘If not home please leave with neighbour. These services are not available or included in any way. Claims for delays are not considered where there are unforeseen circumstances, for example, mechanical breakdown, Poor weather conditions or unsafe access. We make every effort to ensure the fish to arrive in a timely and safe manner. In the event you are not available for a signature, the fish will be ‘Left Safe’. In the event of items/fish ‘Left Safe’ we will not acknowledge any claim(s) for items not received/damaged or dead on arrival.

The following applies to all courier fish deliveries:

  • We will only use a Courier licensed to carry live fish.
  • You must select on of the available delivery days for live fish. If this is not available at checkout we will contact you to arrange a suitable day.
  • In the unlikely event you do receive any fish that are deceased, please deal with any live fish as a priority.
  • Please photograph the dead fish in one picture together and contact us. Do not dispose of the fish until we have agreed a refund.
  • Photograph the box, bag and packaging. If possible, do not sign for damaged goods until you have contacted us first.
  • By agreeing to our terms at checkout you acknowledge the conditions of shipping in full set out on this page.
  • Live fish orders sent with Dry goods may incur an additional premium due to Fish being sent on a specialised service and dry goods cannot be sent in this manner. Prices will be displayed at checkout.

Once a live fish has left our premises it cannot be returned to us if it is no longer required.

Aquariums can be sent via courier but they are not covered by our insurance so are sent at your own risk.

DRY GOODS DELIVERY COSTS:

STANDARD DELIVERY

UP TO 10KG

Delivery via tracked Courier (3-5 Days)

0-2kg £4.99

2-10kg £9.49

Express Packages

Next Day Courier

Overnight Courier Rates

10kg-25kg £15.50

OVERSIZE PACKAGES

LARGE AND HEAVY ITEMS (30kg+)

Items such as large filters (NEXUS, Bead and Drum) or large orders of multiple items require a pallet service. These costs will be shown at Checkout.

Please call if you need assistance!