We are now working with ESO Logistics to provide an overnight fish delivery service utilising the DX network. This is a new service as it offers a much improved and reliable service. As such, the pricing structure for delivery for live fish is below:
1-9 Fish £24.50, 10-99 Fish, £22.50, 100+ Fish are Free delivery.
Discounts are displayed on the product page based on quantities.
*Some larger fish species have a reduced rate of shipping for single quantities. Shipping will be shown before checkout if you are unsure.
When you are happy with your order and move to the payment page, you will need to select your delivery day. All live fish orders are sent to arrive before 1pm on the selected day. We cannot specify time slots for delivery.We cannot provide specific delivery instructions eg. ‘Please call 30 minutes ahead’ or ‘If not home please leave with neighbour. These services are not available or included in any way. Claims for delays are not considered where there are unforeseen circumstances, for example, mechanical breakdown, Poor weather conditions or unsafe access. We make every effort to ensure the fish to arrive in a timely and safe manner. In the event you are not available for a signature, the fish will be ‘Left Safe’. In the event of items/fish ‘Left Safe’ we will not acknowledge any claim(s) for items not received/damaged or dead on arrival.
The following applies to all courier fish deliveries:
- We will only use a Courier licensed to carry live fish.
- You must select on of the available delivery days for live fish. If this is not available at checkout we will contact you to arrange a suitable day.
- In the unlikely event you do receive any fish that are deceased, please deal with any live fish as a priority.
- Please photograph the dead fish in one picture together and contact us. Do not dispose of the fish until we have agreed a refund.
- Photograph the box, bag and packaging. If possible, do not sign for damaged goods until you have contacted us first.
- We, subject to satisfactory communication of habitat and water parameters, provide a guarantee on live fish for upto 7 days from arrival. We cannot provide any guarantee on live fish after this time has elapsed.
- By agreeing to our terms at checkout you acknowledge the conditions of shipping in full set out on this page.
- Live fish orders sent with Dry goods may incur an additional premium due to Fish being sent on a specialised service and dry goods cannot be sent in this manner. Prices will be displayed at checkout.
- See our YouTube video for our shipping procedure on live fish: https://youtu.be/NBJafODlgcE