Privacy Policy

Who we are

We are a small online aquatics retailer. Our nominated data controller is Mathew Faulkner, Business owner. For an Data protection/GDPR queries please address emails to [email protected]

What personal data we collect and why we collect it

Through the registration process we will collect names, addresses, email, telephone number(s) and user names stored securely on a server

• Data is collected from the user at point of registration
• Registration will capture, Name, Address, email
  telephone number(s) and user names along with order history.
• Limited data will be returned by third parties where a financial transaction has taken place for the means of verifying the transaction.
• Financial information is handled by third party providers (PayPal) and is not disclosed to us. Paypal transactions are secure and confirmation information is returned to us. Please refer to PayPal for further information on their Privacy Policy and Terms and conditions.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

All data on contact forms is collected to ensure we can provide an adequate response. It will include the text and contact information provided to us, by you, and is not disclosed to any third parties unless authorised by yourself to complete a transaction or service.

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We accept no responsibility for the information held or provided by you by visiting these external sites.

Who we share your data with

Data may be shared with third parties to ensure we can conduct business transactions in a secure manner. This will include information to complete transactions you have requested and may include name, address, contact information and email address. Any information shared is passed in a secure manner. eg, PayPal Checkout information may include Name, address and email address.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is not passed to any other parties for the purpose of marketing, direct contact or solicitation of business. It is held as part of your user profile that may be edited by you at any time.

How we protect your data

We take the security of personal information very seriously. We have a secure website and pass information to third parties with the same or better security protocols in place. This includes direct suppliers and payment merchants. Financial information is not stored on any of our servers.

What data breach procedures we have in place

We conduct business with suppliers, contractors and payment merchants that have adequate data protection and GDPR compliance in place to ensure the upmost security of your information.

Personal data is stored electronically on a secure server.

What third parties we receive data from

We may receive confirmation of financial transactions or product orders from third parties that will allow the transaction or service provide to be completed in accordance with your instructions.